The CARCHEX promise is: Customer Experience Above All

Since 1999 CARCHEX has been a leading provider of vehicle protection products and services. CARCHEX delivers on its brand promise by using a consultative sales approach coupled with proprietary technology and a consumer focused process to deliver an experience that’s unparalleled in the industry.

Our approach and focus on the customer has helped us to become the most award winning vehicle protection provider in the industry.

Business Overview

  • Consumer Focused Products
  • Diverse Lead Generation Strategies
  • Proprietary Technology Platform
  • Sophisticated Call Center Operations

CARCHEX Fast Facts

  • Founded in 1999
  • Headquartered in Baltimore, Maryland
  • Stevie Award Winner for Customer Service
  • BBB Accredited and A+ Rated since May of 2009
  • 5 Star Rating by our customers via Trust Pilot
  • Endorsed by MotorWeek’s Pat Goss
  • 6 Time Inc.500/5000 Fastest Growing Company
  • Baltimore Sun Top Workplace 2011 – 2016

Our Approach to Vehicle Protection Products


Product Development

  • Long term relationships with the industry’s top insurers and third party administrators to facilitate timely execution of product development
  • Significant understanding of consumer needs and VPP underwriting

Technical and Marketing Support

  • Full team of developers, designers and marketing experts available to support and execute any product opportunity

Professional Call Center Services

  • Highly trained Vehicle Protection Specialists
  • Able to perform under multiple brands across multiple marketing channels


  • Experienced in supporting high quality fulfillment processes

Customer Service

  • Consumer-focused service under multiple brands and product lines

Our Partnerships and Endorsements

By offering outstanding products and customer service, CARCHEX has established itself as the preferred Extended Vehicle Protection partner of some of the biggest names in the automotive industry. Strategic partnerships are a key driver behind the growth of CARCHEX. We have been able to leverage our strengths to secure partnerships with some of the premier companies in the automotive industry.